Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
We will aim to respond to requests within 2 working hours.
Depending on the time you submit your request, you may not get a response on the same day.
You can also:
- phone us on Grovelands Medical Centre 020 8882 4556 or Natal Road Surgery 020 8881 6848
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Grovelands Medical Centre 020 8882 4556 or Natal Road Surgery 020 8881 6848
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- fill out a request a routine appointment form
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone consultations
Your doctor will be happy to give you advice on the phone when they are not consulting.
The receptionists have been asked not to interrupt your doctor, if they are with a patient, unless your call is urgent. You may therefore be asked to phone back.
Extended access to appointments (Primary Care Access Hub)
Patients registered with our practice can access routine GP and nurse appointments via local enhanced access hubs. We cooperate as part of a group of practices called a Primary Care Network (PCN). The services run 6:30pm to 8pm on weekdays and 8am to 8pm on weekends and bank holidays. Appointments can be arranged via our reception team but if you need to rearrange or cancel your appointment, you can contact the hub directly by calling any of the listed numbers below.
Patients registered with an Enfield practice can also access appointments at local hubs 5pm to 8pm on Saturdays and 8am to 8pm on Sundays and Bank Holidays. Appointments are booked via our reception team at our practice or via NHS 111. The local Hubs are based at Carlton House Surgery in Enfield Town, Eagle House Surgery in Ponders Ends, the Woodberry Practice in Winchmore Hill and Evergreen Surgery in Edmonton Green.
| Hub | Patient Booking Number | Operating Hours |
| Carlton House Hub 28 Tenniswood Road Enfield EN1 3LL | 020 8370 4910 | 6:30pm-8pm – Monday-Friday 8am-8pm – Saturday, Sunday, Bank Holidays |
| Eagle House Hub 291 High Street Enfield EN3 4DN | 020 8370 4910 | 6:30pm-8pm– Monday-Friday 8am-8pm – Saturday, Sunday, Bank Holidays |
| Evergreen Hub 1 Smythe Close London N9 0TW | 020 8887 8355 | 6:30pm-8pm – Monday-Friday 8am-8pm – Saturday, Sunday, Bank Holidays |
| Woodberry Hub 1 Woodberry Avenue London N21 3LE | 020 8059 2742 | 6:30pm-8pm – Monday -Friday 8am-8pm – Saturdays & Bank Holidays (excluding Christmas Day & Boxing Day) |
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- fill out a cancel an appointment form
- phone us on Grovelands Medical Centre 020 8882 4556 or Natal Road Surgery 020 8881 6848 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please try to come to the surgery whenever possible, as facilities here are far better for examinations and treatment.
If you feel a home visit is needed please phone the surgery by 10:30am.